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With AI taking over bureaucratic and repetitive tasks, physicians are left with more time to concentrate on improving the quality of care, and in turn, improving patient experience.
One of the biggest challenges the healthcare industry is facing is the shortage of healthcare workers. India faced a lack of health care workers, which is severely affected the country’s COVID-19 response.
It becomes even more critical to automate repetitive manual work in such a shortage that it takes up the scarce time healthcare workers have.
The healthcare industry is facing a human resource crisis today
The worldwide shortage of doctors and the burnout of physicians is widening this crisis globally, and it is evident that there is no way to solve this other than to delegate it
The goal of chatbots is to minimize time spent by healthcare workers on tasks that can be automated. AI-backed chatbots can do mundane tasks like collecting patient info or directing patients to appropriate departments and providing a personalized experience using data
Whether it is scheduling an appointment or paying bills, AI chatbots facilitate patients to resolve their concerns faster than traditional pathways
Bots can help increase follow-up appointments by sending them reminders regularly. AI chatbots can also increase on-time payments by helping patients to pay their hospital bills in a few clicks.
Chatbots are the easiest and cheapest way to provide a 24/7 customer help desk and support patients by concocting service requests promptly